Refund policy

1. Refunds
All sales are final. We do not offer refunds unless there is a manufacturing defect or sizing error.

2. Exchanges / Alterations
If you encounter manufacturing defects or sizing issues, we’re happy to help—provided you notify us within 2 days of receiving the item. Exchanges or alterations may be offered at our discretion.

• Exchange will not be allowed in any minor issues with thread, weaving and print.
  • Thread pulling, thread missing, weaving holes and small stain mistakes are common in handloom sarees and are not considered as damage

3. How to Initiate
Contact customer care within 2 days of delivery, including:

• Order number

• A clear photograph showcasing the issue (defect or sizing)

•  Unboxing video, without Cuts and edits

4. Return Shipping
Unless the item is defective or incorrect, return shipping costs are borne by the customer. Shipping costs are non-refundable.

5. Inspection & Processing
Once received, your item will be carefully inspected. If the issue is confirmed (defect or sizing error), we’ll proceed with an exchange or alteration. Otherwise, returns may be rejected.

6. Handmade Variations Disclaimer
Please note: each piece is handcrafted, which may result in minor variations in color, embroidery, or weave. These are not considered defects but elements of uniqueness and charm.

7. Damaged or Incorrect Items
In case the item arrives damaged or is incorrect, please notify us within 2 days of delivery and include photographic or video evidence. We'll arrange for a replacement or suitable remedy.

8. Cancellation Policy
If required, order modifications or cancellations must be done before shipping. Once dispatched, cancellations are not accepted.